Terms of Service

1. Acceptance of Terms

By creating an account or using the CloudSealed platform (the "Service"), you agree to be bound by these Terms of Service ("Terms"). If you are accepting on behalf of a company or organization, you represent that you have authority to bind that entity. If you do not agree, do not use the Service.

2. Service Description

CloudSealed provides an AI-powered cloud health check platform that analyzes your cloud infrastructure, identifies waste and inefficiencies, and delivers certified engineering reports. The Service includes a guided data submission wizard, AI-driven analysis, human engineer validation, and report delivery. Free Health Check reports are provided at no charge. Engineering Intervention and Sovereign Governance plans are subject to separate commercial agreements.

3. Eligibility

The Service is available to businesses and professionals using corporate email addresses. Consumer email providers (Gmail, Hotmail, Yahoo, etc.) are not accepted for registration. You must be at least 18 years old and have the legal capacity to enter into binding agreements.

4. Account Responsibilities

You are responsible for maintaining the confidentiality of your account credentials and for all activities under your account. You must notify us immediately of any unauthorized use. Passwords must be at least 10 characters long. You may not share account credentials or create multiple accounts for the same person.

5. Acceptable Use

You agree not to:

• Use the Service for any unlawful purpose or in violation of any applicable law or regulation
• Upload malicious code, viruses, or any harmful content
• Attempt to gain unauthorized access to the Service or other users' accounts
• Reverse engineer, decompile, or disassemble any part of the Service
• Use the Service to compete with CloudSealed or develop a competing product

6. Intellectual Property

All rights, title, and interest in the Service, including the AI models, analysis methodologies, report templates, branding, and software, are owned by CloudSealed LLC. Your use of the Service does not grant you any ownership rights. The reports and Cloud Efficiency Statements we produce for you are licensed to you for your internal business use. You may share reports with your stakeholders but may not resell or redistribute them commercially.

7. Your Data

You retain all ownership rights to the data you submit through the Service. By submitting data, you grant CloudSealed a limited, non-exclusive license to process, analyze, and store your data solely for the purpose of providing the Service. We will not use your data for any other purpose without your explicit consent. Data handling is governed by our Privacy Policy.

8. File Uploads

You may upload files up to 100 MB each through the Service. You are solely responsible for the content of uploaded files. You represent that you have the right to share such files and that they do not contain personal data of third parties without appropriate consent. CloudSealed scans uploaded files for malware but does not guarantee detection of all threats.

9. Service Levels

For free Health Check reports, we aim to deliver results within 72 hours of complete submission but do not guarantee specific delivery times. Paid plans include specific SLAs defined in the applicable commercial agreement. We strive for 99.9% uptime but do not guarantee uninterrupted access. Scheduled maintenance windows will be communicated at least 48 hours in advance.

10. Payment Terms

The Cloud Health Check (Phase 1) is provided free of charge. Engineering Intervention (Phase 2) fees are calculated as a percentage of realized savings, as defined in a separate agreement. Sovereign Governance (Phase 3) fees are based on a custom retainer. All paid plans require a signed commercial agreement. Fees are due within 30 days of invoice unless otherwise agreed.

11. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, CLOUDSEALED SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING LOSS OF PROFITS, DATA, OR BUSINESS OPPORTUNITIES, ARISING FROM YOUR USE OF THE SERVICE. OUR TOTAL LIABILITY SHALL NOT EXCEED THE AMOUNT PAID BY YOU IN THE 12 MONTHS PRECEDING THE CLAIM. THE SERVICE IS PROVIDED "AS IS" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED. NOTHING IN THESE TERMS EXCLUDES LIABILITY FOR FRAUD, GROSS NEGLIGENCE, OR DEATH/PERSONAL INJURY CAUSED BY OUR NEGLIGENCE.

12. Indemnification

You agree to indemnify and hold harmless CloudSealed, its officers, directors, employees, and agents from any claims, damages, losses, or expenses (including reasonable attorneys' fees) arising from your use of the Service, violation of these Terms, or infringement of third-party rights.

13. Termination

You may terminate your account at any time by contacting contact@cloudsealed.com. We may suspend or terminate your access if you violate these Terms or if required by law. Upon termination, your right to use the Service ceases immediately. We will retain your data for 30 days after termination to allow data export, after which it will be securely deleted.

14. Governing Law & Dispute Resolution

These Terms are governed by the laws of the State of Wyoming, United States, without regard to conflict of law provisions. For users located in Brazil, mandatory consumer protection provisions of Brazilian law (Código de Defesa do Consumidor) apply where applicable. Any disputes shall be resolved through binding arbitration administered by the American Arbitration Association (AAA), except that either party may seek injunctive relief in court. For Brazilian users, disputes may alternatively be submitted to the courts of the user's domicile, in accordance with Art. 101, I of the CDC.

15. Changes to Terms

We may modify these Terms at any time. Material changes will be notified via email or in-app notification at least 30 days before taking effect. Continued use of the Service after the effective date constitutes acceptance of the modified Terms. If you disagree, you must stop using the Service and close your account.

16. Contact

For questions about these Terms, contact us:

• 📧 contact@cloudsealed.com